SARTIEN, Margaretha; SANAM, Yefta; DIOH, Septia S. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN. Bisman - Jurnal Bisnis & Manajemen, [S.l.], v. 5, n. 01, p. 65-77, june 2020. ISSN 2477-2801. Available at: <http://jurnal.pnk.ac.id/index.php/bisman/article/view/660>. Date accessed: 07 aug. 2020. doi: https://doi.org/10.32511/bisman.v2i2.56.