RANCANG BANGUN SISTEM INFORMASI KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX
Studi Kasus : Puskesmas Baros Kota Sukabumi
Abstract
This study aims to measure the impact of perceptions of health service quality on patient satisfaction at the Baros Sukabumi Community Health Center. Based on these objectives, research is carried out through the development of a web-based information system using a 'SERVQUAL' based instrument which uses five dimensions of service quality, namely: physical evidence, empathy, management, responsiveness, assurance, and empathy. To measure customer satisfaction based on the attributes to be measured is by using the customer satisfaction index method. The survey was conducted to collect data with a total of 105 respondents. The evaluation system is carried out with descriptive and inferential statistical techniques which are used to test the hypothesis, and the method of testing methods uses the blackbox. Based on the research results, it shows that the system built can produce the expected information, namely the effect of service quality on patient satisfaction and chicken at Baros Sukabumi Health Center.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The copyright to this article is transferred to Jurnal Ilmiah Flash if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to this journal. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to Jurnal Ilmiah Flash. The copyright transfer
covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic
form (offline, online) or any other reproductions of similar nature
